Python Developer / Support Engineer

Job Title: Python Developer Support Engineering Location: Rockville, MD (3 days onsite in a week) Looking for a test-driven Python engineer with PostGres relational DB design, AWS, Logging monitoring ( Splunk, Cloudwatch), and test automation frameworks. Good problem solver, likes to dig deep and investigate. Will be doing engineering, deep technical troubleshooting, and improving system quality via testing strategies and test automations. Job Description: Support Engineer We are seeking an experienced Support Engineer to join our FILLIP development team on a contractor basis. This hybrid role bridges user support and development, serving as the technical escalation point for complex user issues while maintaining and improving our test infrastructure. You will perform deep technical troubleshooting, analyze logs across our cloud infrastructure, implement and execute test strategies, and drive bug fixes. When support workload permits, youll contribute to testing automation and software quality initiatives. This role is ideal for a hands-on engineer who thrives in both reactive problem-solving and proactive quality improvement. Key Responsibilities Technical Support User Engagement: Serve as the primary escalation point for complex, technically challenging user issues that exceed standard Product Management support capabilities; work directly with users to understand problems, communicate findings, and guide them through resolutions Log Analysis Debugging: Perform detailed analysis using Splunk and CloudWatch to diagnose issues, identify root causes, and trace system behavior Bug Fixes Implementation: Implement bug fixes and minor code changes based on findings from user reports, log analysis, and testing Test Strategy Automation: Design, implement, and maintain comprehensive automated testing strategies, including unit tests, integration tests, and end-to-end testing Testing Execution: Execute manual and automated testing to validate fixes, identify regressions, and ensure system reliability Documentation Communication: Document issues, resolutions, and test results; communicate findings clearly to both technical and non-technical stakeholders Proactive Quality Improvements: When support workload permits, identify opportunities to improve test coverage, automate repetitive testing tasks, and reduce technical debt Required Qualifications 5 years of software development experience, with demonstrated expertise in Python Strong proficiency in PostgreSQL and relational database concepts Solid understanding of AWS ecosystem (EC2, ECS, S3, RDS, Aurora, Lambda) Hands-on experience with application logging and log analysis tools (Splunk and CloudWatch) Demonstrated experience designing and implementing test strategies and automated testing frameworks Strong problem-solving skills and ability to investigate complex technical issues methodically Excellent written and verbal communication skills Ability to work autonomously and adapt to shifting priorities between support and development work Preferred Qualifications AWS Bedrock experience (strongly preferred) Experience with Python testing frameworks (pytest, unittest, etc.) Familiarity with CICD pipelines and automated testing integration Experience with VueJS or other modern frontend frameworks Background in financial services, regulatory technology, or government sectors Technical Skills Backend: Python Databases: PostgreSQL (required), basic relational database design Cloud: AWS proficiency across EC2, ECS, S3, RDS, Aurora, Lambda Logging Monitoring: Splunk, CloudWatch Testing: Test automation frameworks, test design methodologies, CICD integration Frontend (Optional): VueJS or similar frameworks Soft Skills and Attributes Problem-Solving: Methodical approach to troubleshooting and root cause analysis Communication: Clear documentation and explanation of complex technical issues to both technical and non-technical audiences Patience and Empathy: Demonstrates patience and understanding when addressing technical issues with users who may have minimal technical experience or expertise Ownership: Takes responsibility for issues through resolution Adaptability: Comfortable switching between reactive support and proactive development work Curiosity: Drives investigation into underlying system behavior and architectural patterns