IT System Administrator

GS-7: Applicant must possess at least one (1) year of SE equivalent to the GS-5 grade level. SE is defined as follows: Provided routine support regarding administrative andor technical matters related to IT programs andor services. Performed routine system diagnostics and analyzed any potential problems or issues. Provided some limited training to users regarding basic utilization of computer equipment. GS-9: Applicant must possess at least one (1) year of SE equivalent to the GS-7 grade level. SE is defined as follows: Analyzed end user requests and determined correct resolution to the problem. Troubleshot complex computer malfunctions. Prepared for and assisted in initial start-up of new equipment and software. GS-11: Applicant must possess at least one (1) year of SE equivalent to the GS-9 grade level. SE is defined as follows: Configured, installed, repaired, andor maintained computer networks, desktops, and mainframe operating systems. Diagnosed and resolved system problems by analyzing problems and issues. Worked with clients and customers to assess their needs; provided assistance, resolved problems, and provided quality products and services. Provided advice andor guidance to various levels of personnel regarding administrative and technical matters related to IT programs andor service. GS-12: Applicant must possess at least one (1) year of SE equivalent to the GS-11 grade level. SE is defined as follows: Managed short and long-range IT projects. Configured, installed, repaired, and maintained computer networks; desktops; and mainframe operating systems. Diagnosed and resolved system problems by analyzing a variety of conditions, problems and issues regarding hardware, software, and networks. Provided advice andor guidance to various levels of personnel regarding administrative and technical matters related to IT programs andor services. Desired Skills Desired skills are NOT mandatory and will NOT be utilized to minimally qualify applicants. Desired Skills are: A Certification Network Certification Security Certification